Competitive Customer Service Culture
Create consistently positive difference between your organisation and your competitors through employing the principles of exceptional customer care.
Understanding customer service means understanding what a customer is really buying from you. This course analyses the customer service cycle, from first impressions to ownership of problems, and a resolution process that builds customer loyalty even further.
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The customer service concept – what the customer really buys |
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The customer service cycle – how customers measure personal service |
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First impressions |
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What can we do better? - ownership of a problem |
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Dos and don’ts of using the telephone |
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Communicating by voice only – message as received by the listener |
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Identifying and handling customer needs/problems/complaints |
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Our internal ‘customer/partner’ |
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Positive and negative phraseology |
Course duration: one/two days
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Communiqué International tailors its training and development courses around you. All our programmes are designed to meet your professional needs and are developed to support your business activities. |
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